Recognition of Vantage as a globally trusted Public limited organization delivering high-end services in the BPO/KPO domain
We realize that It is important to keep your customer satisfied by offering effective Services and maintain high service levels through out product life. It is also a known fact that it is significantly cost effective to retain an existing customer than to attract a new one.

Our proficient Customer Care & Customer Retention Programs do just that; integrated with latest technology and trained team your customer queries are resolved and addressed swiftly. Enabling CSAT ratios upto 95%.

Customers hassled due to minor issues often tend to react in a negative way causing business loss; we remind them of the benefits and USPs of your product and offer fast track resolution hence prevent them from Choosing your competition over you. Your customers will appreciate the effort and you’ll retain their business.
Services > Customer Care & Retention
  • Customer Service Helpline
  • Order Management
  • Complaints Management

Technical Support Helpdesk
  • Information Capture
  • General Enquiries
  • Functional Usage Support
  • Escalation support

Services > Outbound
We at Vantage develop cost-effective, scalable, results-oriented Customized programs Imbibing best in the industry practices & project automation tools for your product/ Services.

Customer Acquisition
  • Prospecting and Lead Generation
  • Telesales Campaigns
  • Welcome Calls
  • Validation Calls
  • End to End Sales

Customer Relations
  • Consultative Cross-selling
  • Up-selling
  • Telemarketing
  • Renewal Programs

  • Real Time FOS support
  • Third party Collections

Phone, Email, Web Chat, SMS, Web Support
Services > Back Office
  • Forms Processing
  • Application Processing
  • Account Activation
  • Welcome Kit / Mailers Generation
  • Mass Mailing House / Mailroom Operations
  • Email & Web Based Support
  • Data Management

Payroll Process > Outsourcing
End to end payroll solutions:
  • Payroll data inputs
  • Processing of monthly payroll
  • Reimbursement Processing
  • Monthly computation of tax liability of employees
  • Monthly deduction
  • Payment of TDS
  • Generation of Form 16
  • Quarterly Returns
  • Statutory reports generation and filing of necessary statutory returns etc.

Statutory Compliance Solutions:
  • Employee PF Registration
  • ESI Registration
  • Labour Welfare Registration
  • PAN Number
Integrated Service Module
Information Technology